Dear Sir*Madam,**Reference ***********I am writing to you today as a very unhappy and d...

GetHuman-vishaals's customer service issue with Agoda from August 2018

16 views | 4688 similar | 0 following
Help with my Agoda issue
GetHuman-vishaals's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-vishaals a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-vishaals's own words
Dear Sir*Madam,**Reference ***********I am writing to you today as a very unhappy and disgruntled customer. I have attached my itinerary of stay for your convenience.**Your website stated that the hotel is *.*miles away from the airport - this is a lie. We were made to wait for ** minutes at the airport for our transfer as the lady on the phone had no idea where the driver was and continually lied to us about the times (ie he will be ** minutes, then it was * minutes, then another ** minutes...)**Once we arrived at the hotel, we ordered room service which was a very simple order of fish and chips and a portion of potato wedges and a salad. ** minutes later and still no sign of food and after visiting reception twice to complain I was very annoyed. The lady behind the reception even sarcastically said we must be hungry after complaining twice. The food arrived and and our chips with the fish and chips never arrived. Then ** minutes later they did arrive which was useless as we already finished our very poor meal. They even had the cheek to charge me for the full bill which I refused to pay. **Also the tv in our room wasn’t working, and when they sent a man up to check it he had no idea what he was doing.**The following day was just as bad at breakfast as everything that was served to us was either cold or wrong. We ordered some poultry dishes too so you can imagine how dangerous that is. And this was confirmed as my wife has a poorly stomach the whole day. A simple cup of tea and coffee took ** minutes to arrive and it was cold - absolutely ridiculous. **And just a small note - on the site it was advertised that a free gift was included but needless to say that never existed.**I am writing to you to demand my full money back for the stay as well as £** taxes we paid. I have never stayed in such a poor excuse for a hotel and will be making my feelings very clear in the review. The hotel told me to contact you which I am doing.**I would appreciate a response ASAP and my credit card be refunded with my money.**Regards

GetHuman-vishaals did not yet indicate what Agoda should do to make this right.

How GetHuman-vishaals fixed the problem

We are waiting for GetHuman-vishaals to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-vishaals fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-vishaals
Aug 23rd, 2018 - 4 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 4688 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID


GetHuman-vishaals started working on this issue
Aug 23rd, 2018 4:12pm
GetHuman-vishaals shared this issue with followers on Twitter
Aug 23rd, 2018 4:13pm