Cancellation of hotel booking. How can I get a refund?

GetHuman1021649's customer service issue with Agoda from August 2018

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The issue in GetHuman1021649's own words
The problem: Cancellation of hotel booking. How can I get a refund?
GetHuman1021649 did not yet indicate what Agoda should do to make this right.
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Agoda

Customer service issue
Reported by GetHuman1021649
Aug 22nd, 2018 - a mon ago
I have an issue with Agoda too
Fixed
Seen by 8 customers so far
Similar issue to 4483 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1021649 started working on this issue
Aug 22nd 2:50am
GetHuman1021649 indicated the issue is not fixed yet.
Aug 22nd 6:47am
GetHuman1021649 indicated the issue is not fixed yet.
Aug 22nd 6:48am
GetHuman1021649 indicated the issue is not fixed yet.
Aug 22nd 6:49am
GetHuman1021649 indicated the issue is not fixed yet.
Aug 22nd 6:55am