I was trying to book at eurotel Naga in their Suite * room but when I try to process th...

GetHuman1021486's customer service issue with Agoda from August 2018

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The issue in GetHuman1021486's own words
I was trying to book at eurotel Naga in their Suite * room but when I try to process the payment, there has been a problem due to some technical difficulties. Agoda didn't send us any confirmation or booking ID but when I check with my bank I was charged twice by Agoda. And when we went to the hotel, they said that Agoda didn't contact them and that there was no reservcation made.
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Customer service issue
Reported by GetHuman1021486
Aug 22nd, 2018 - 5 mons ago
I have an issue with Agoda too
Seen by 2 customers so far
Similar issue to 4475 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman1021486 started working on this issue
Aug 22nd, 2018 1:46am
GetHuman1021486 indicated the issue is not fixed yet.
Aug 22nd, 2018 1:47am