we booked a room in the Hyatt regency hotel in San Francisco through Agoda, for * adult...

GetHuman-cahoekem's customer service issue with Agoda from August 2018

Help with my Agoda issue
The issue in GetHuman-cahoekem's own words
we booked a room in the Hyatt regency hotel in San Francisco through Agoda, for * adults and * children.*We are now confronted with the hotel regulations that will not allow us the third child to sleep in an extra roll on bed in the same room. When we booked through you it was not mentioned that this would cause a problem.*We now want you to solve this problem for us at no extra kosts. And with some urgency because otherwise there are no other rooms available any longer.
GetHuman-cahoekem did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-cahoekem fixed the problem
Actually, you didn't solve it but another guest in the hotel solve the complain for us as she knew the manager.
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Agoda

Customer service issue
Reported by GetHuman-cahoekem
Aug 18th, 2018 - 10 mons ago
I have an issue with Agoda too
Fixed
GetHuman-cahoekem shared how to fix
Seen by 4 customers so far
Similar issue to 4099 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-cahoekem started working on this issue
Aug 18th, 2018 8:49pm
GetHuman-cahoekem confirmed the issue is fixed. Hooray!
Aug 20th, 2018 3:23am