Dear Sir or madam,**I had a problem with this hotel and had sent them this email which...

GetHuman1007348's customer service issue with Agoda from August 2018

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Dear Sir or madam,**I had a problem with this hotel and had sent them this email which I have forwarded to them. I have no received any reply and I want a full refund for the awful experiences my partner and I encountered.**Please can you help me do something regarding this as I purchased the accommodation from your site in good faith.**Regards,**Penny Hales*****Begin forwarded message:**From: Penny Hales ******@***.com**Date: ** August **** at **:**:** BST*To: "*****@***.com" ******@***.com**Subject: Stay Complaint**Dear Romina Ibragimova,**My partner and I stayed at one of your apartments covering the dates ** - ** Aug **** booked under the name Penny Hales at Flat **, Probyn House, Page Street.**We had experienced a range of problems during these * nights stay.**We got into the room late on the **th and had noticed the room had stunk strongly of weed. We had no choice but to sleep in the room because of the late time, and that we travelled a lot to get the keys and to get to the apartment and also to get to London. Because of the weed, my boyfriend and I woke up with massive headaches and was dizzy through out the day and whilst doing our activities.**Our neighbours outside the building were so loud shouting through both nights, and also the people that were sharing the apartment with us has made a lot of noise as well and used the washing machine throughout the night which was very loud. The housemaid knocked on the door and woke us up as she said that we were to check out on the morning of the **th, which was not the case. The shower didn't work very well and went from very hot to very cold without warning. There was also no shower gel available on both our nights stay. Do I dare say, the room was filthy as well.***We tried calling the ** hour number and no one answered.**I am very, very unhappy with our stay, which was intended to be a special time for my boyfriend, and would like some form of compensation.**I hope you give this serious attention.**Regards,**Penny Hales
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Agoda

Customer service issue
Reported by GetHuman1007348
Aug 18th, 2018 - a yr ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1007348 started working on this issue
Aug 18th, 2018 9:17am
GetHuman1007348 confirmed the issue is fixed. Hooray!
Aug 18th, 2018 9:18am