Dear Sir or madam,**I had a problem with this hotel and had sent them this email which...

GetHuman1007348's customer service issue with Agoda from August 2018

4056 similar
0 following
Help with my Agoda issue
GetHuman1007348's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman1007348 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman1007348's own words
Dear Sir or madam,**I had a problem with this hotel and had sent them this email which I have forwarded to them. I have no received any reply and I want a full refund for the awful experiences my partner and I encountered.**Please can you help me do something regarding this as I purchased the accommodation from your site in good faith.**Regards,**Penny Hales*****Begin forwarded message:**From: Penny Hales ******@***.com**Date: ** August **** at **:**:** BST*To: "*****@***.com" ******@***.com**Subject: Stay Complaint**Dear Romina Ibragimova,**My partner and I stayed at one of your apartments covering the dates ** - ** Aug **** booked under the name Penny Hales at Flat **, Probyn House, Page Street.**We had experienced a range of problems during these * nights stay.**We got into the room late on the **th and had noticed the room had stunk strongly of weed. We had no choice but to sleep in the room because of the late time, and that we travelled a lot to get the keys and to get to the apartment and also to get to London. Because of the weed, my boyfriend and I woke up with massive headaches and was dizzy through out the day and whilst doing our activities.**Our neighbours outside the building were so loud shouting through both nights, and also the people that were sharing the apartment with us has made a lot of noise as well and used the washing machine throughout the night which was very loud. The housemaid knocked on the door and woke us up as she said that we were to check out on the morning of the **th, which was not the case. The shower didn't work very well and went from very hot to very cold without warning. There was also no shower gel available on both our nights stay. Do I dare say, the room was filthy as well.***We tried calling the ** hour number and no one answered.**I am very, very unhappy with our stay, which was intended to be a special time for my boyfriend, and would like some form of compensation.**I hope you give this serious attention.**Regards,**Penny Hales
GetHuman1007348 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman1007348 fixed the problem
We are waiting for GetHuman1007348 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Agoda customer problems.
How Do I Complain About My Stay to Agoda?How do I make a correction to my Agoda booking?How do I contact Agoda about a problem with a payment?How do I get Agoda to refund my booking?
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1007348 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1007348
Aug 18th, 2018 - a yr ago
I have an issue with Agoda too
Seen by 2 customers so far
Similar issue to 4056 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman1007348 started working on this issue
Aug 18th, 2018 9:17am
GetHuman1007348 confirmed the issue is fixed. Hooray!
Aug 18th, 2018 9:18am