Hi, **I would like to resolve the issue regarding my booking for Courtyard Zurich North...

GetHuman1002978's customer service issue with Agoda from August 2018

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The issue in GetHuman1002978's own words
Hi, **I would like to resolve the issue regarding my booking for Courtyard Zurich North.* *I did the first booking on the **th July **** which then I received a notification that the hotel couldn’t process my card for the reservation. The booking number was *********. As I did not foresee this, it was too late for me to provide another card within the given **hours and was notified in another email that my booking was cancelled.**So I did another booking on the **th August ****. As I did the booking, the Internet was down and cut off my booking process halfway, so I attempted to redo the booking which I ended up receiving * booking numbers. **The booking numbers were as follows:**. ***********. ***********My intention was to book only * time and I would like to retain only * booking if * or even * bookings were made instead out of all these unforeseen errors. Due to the card issue at the first place coupled with the faulty internet system, I hope Agoda could retain only * booking out of all the bookings without incurring cancellation fees for the unintended extra bookings. **I hope this error can be fixed properly as soon as possible as I intend to book only * room for * night (on Dec, **th-**th) at Courtyard Zurich North. I look forward to receiving your reply in solving this issue reasonably. **Thank you.
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Agoda

Customer service issue
Reported by GetHuman1002978
Aug 17th, 2018 - a yr ago
I have an issue with Agoda too
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Seen by 13 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1002978 started working on this issue
Aug 17th, 2018 6:00am
GetHuman1002978 indicated the issue is not fixed yet.
Aug 19th, 2018 4:46am
GetHuman1002978 indicated the issue is not fixed yet.
Aug 27th, 2018 1:47pm
GetHuman1002978 indicated the issue is not fixed yet.
Aug 27th, 2018 1:48pm