Dear CS team,**I would like to request a refund for a hotel I booked but was not able t...

GetHuman-alexcros's customer service issue with Agoda from August 2018

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The issue in GetHuman-alexcros's own words
Dear CS team,**I would like to request a refund for a hotel I booked but was not able to visit. Our hotel was on Gili Air, which was badly affected by the earthquake (*th August ****). I tried to call the hotel (Hotel Ombak Paradise) for * days to find out if it was still possible to come, they never answered. I messaged them on Agoda, they never responded.**Please can you inform me about your refund policy in the event of a natural disaster where it is not possible to stay at the hotel.**My booking number for this hotel is *********. The last * numbers of the credit card used to book the hotel are ****. **The cost of the booking was ****HKD and I would very much like a refund as it was not possible to stay at the hotel.**Thank you in advance *Alex Crossley
Providing a refund for the hotel.
I tried to phone the hotel for * days before the booking to find out if we could still go, their phones were unavailable. I me
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Agoda

Customer service issue
Reported by GetHuman-alexcros
Aug 17th, 2018 - a yr ago
I have an issue with Agoda too
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Seen by 9 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-alexcros started working on this issue
Aug 17th, 2018 1:09am
GetHuman-alexcros indicated the issue is not fixed yet.
Aug 17th, 2018 3:19am
GetHuman-alexcros indicated the issue is not fixed yet.
Aug 17th, 2018 5:05am
GetHuman-alexcros confirmed the issue is fixed. Hooray!
Aug 18th, 2018 3:13am