Dear CS team,**I would like to request a refund for a hotel I booked but was not able t...
GetHuman-alexcros's customer service issue with Agoda from August 2018
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Dear CS team,**I would like to request a refund for a hotel I booked but was not able to visit. Our hotel was on Gili Air, which was badly affected by the earthquake (*th August ****). I tried to call the hotel (Hotel Ombak Paradise) for * days to find out if it was still possible to come, they never answered. I messaged them on Agoda, they never responded.**Please can you inform me about your refund policy in the event of a natural disaster where it is not possible to stay at the hotel.**My booking number for this hotel is *********. The last * numbers of the credit card used to book the hotel are ****. **The cost of the booking was ****HKD and I would very much like a refund as it was not possible to stay at the hotel.**Thank you in advance *Alex Crossley
Providing a refund for the hotel.
I tried to phone the hotel for * days before the booking to find out if we could still go, their phones were unavailable. I me
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