My name is Larry I try to book Harold’s hotel in Cebu, philippine islands my booking I...

GetHuman-larryboh's customer service issue with Agoda from August 2018

Help with my Agoda issue
The issue in GetHuman-larryboh's own words
My name is Larry I try to book Harold’s hotel in Cebu, philippine islands my booking ID is *********. The reservation was for ** days from December ** to January *. I paid for it with my debit card and was told I Wouldn’t be charged until December **. Then I got a secured email requesting a copy of my credit card and drivers license. I filled out the form included the photos required but was unable to submit. I press the submit button several times no action. Please tell me what to do I don’t want to lose that reservation. Thank you very much Larry wouldn’t be charged until December **. Then I got a secured email requesting a copy of my credit card and drivers license. I filled out the form included the photos required but was unable to submit. I press the submit button several times no action. Please tell me what to do I don’t want to lose that reservation. Thank you very much Larry Bohne
GetHuman-larryboh did not yet indicate what Agoda should do to make this right.
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How GetHuman-larryboh fixed the problem
I dialed the number and I waited to ** minutes and I spoke with a representative and they took care of it. Very professional and excellent service.
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Agoda

Customer service issue
Reported by GetHuman-larryboh
Aug 17th, 2018 - a yr ago
I have an issue with Agoda too
Fixed
GetHuman-larryboh shared how to fix
Seen by 9 customers so far
Similar issue to 3907 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-larryboh started working on this issue
Aug 17th, 2018 12:18am
GetHuman-larryboh indicated the issue is not fixed yet.
Aug 17th, 2018 1:49am
GetHuman-larryboh indicated the issue is not fixed yet.
Aug 17th, 2018 1:50am
GetHuman-larryboh confirmed the issue is fixed. Hooray!
Aug 18th, 2018 3:31am
GetHuman-larryboh confirmed the issue is fixed. Hooray!
Aug 19th, 2018 3:25am