I am writing about a booking I made in May ****. I made a booking on the **th May...

GetHuman1001060's customer service issue with Agoda from August 2018

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The issue in GetHuman1001060's own words
I am writing about a booking I made in May ****. I made a booking on the **th May **** for a room at the Portland Hotel on the **th of August, which is today. I paid for the room online and had thought that the room was booked. On the **th of August (yesterday), I checked my Agoda account for details but no saved bookings were listed in my account. Anxious, I booked the room at Portland Hotel once again to make sure that my friend and I had a room to stay the next night. I paid online once again. Now, I am at Portland Hotel and I was told by reception that I had made two bookings - one in May and one in August. I believe that there must be some technical mistake in the booking process as there was neither a confirmation e-mail nor any message about unsuccessful booking about the reservation I made in May. Having seen that there were no saved bookings in my account yesterday, I had no choice but to book again to make sure I had shelter. I think that it is only sensible that the booking I made in May is not charged and I hope that no similar incidents would occur in the future. I look forward to your prompt reply.
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Customer service issue
Reported by GetHuman1001060
Aug 16th, 2018 - a yr ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman1001060 started working on this issue
Aug 16th, 2018 6:53pm
GetHuman1001060 confirmed the issue is fixed. Hooray!
Aug 16th, 2018 6:54pm