I am so pissed off!!

GetHuman-headric's customer service issue with Agoda from August 2018

Help with my Agoda issue
The issue in GetHuman-headric's own words
Get someone to speak or email me regarding this ... Booking ref:**********Booked to stay * nights in the royal bath hotel Bournemouth for my birthday....room was stinking dirty...complained to one of your reps over the phone....she delt with my complaint with the hotel.....she promised me a full refund even tho the hotel would only refund * nights and not the first night...but as I told your rep every single review of that hotel on your web site is bad...you should never allow anyone to stay there it’s disgusting....the rep was amazing and handled the situation for me....she promised I would get my £*** returned....why is it then that I only have been paid a partial amount back....I was promised the full amount....there was no way My daughter and myself would have stayed in that room. You should really think of taking that hotel off your website for the amount of people including myself and daughter to have there stay ruined by it....we ended up at *pm walking Bournemouth looking for a place to stay....not the relaxed break for my birthday I had imagined.*I have had to revert to this email as I’ve been trying to contact someone all day via the phone n just kept on hold.can someone please reply to my email as I’m getting more and more upset. *With thanks *Mrs head
I’m getting more and more upset
I would like a full refund as promised
I go away on average about ** times a year
Yes I’ve been on the phone trying to speak with someone most of the day.....had to listen to Bob Marley playing whilst being kept on hold
I have an issue with Agoda too
How GetHuman-headric fixed the problem
I kept ringing Agoda but failed to get through as was put on hold continually....found email address and kept on emailing until I got an answer from them
Please help with my Agoda issue
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Agoda

Trying to get my full refund as promised
Customer service issue
Reported by GetHuman-headric
Aug 13th, 2018 - a yr ago
I have an issue with Agoda too
Fixed
GetHuman-headric shared how to fix
Seen by 10 customers so far
Similar issue to 3729 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-headric started working on this issue
Aug 13th, 2018 8:09pm
GetHuman-headric indicated the issue is not fixed yet.
Aug 13th, 2018 11:02pm
GetHuman-headric indicated the issue is not fixed yet.
Aug 13th, 2018 11:06pm
GetHuman-headric indicated the issue is not fixed yet.
Aug 13th, 2018 11:07pm
GetHuman-headric indicated the issue is not fixed yet.
Aug 14th, 2018 8:03am
GetHuman-headric confirmed the issue is fixed. Hooray!
Aug 17th, 2018 7:39pm
GetHuman-headric confirmed the issue is fixed. Hooray!
Aug 17th, 2018 7:42pm