On Aug. ** tried to reschedule a confirmed booking at Park Nine hotel in Bangkok that h...

GetHuman978616's customer service issue with Agoda from August 2018

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The issue in GetHuman978616's own words
On Aug. ** tried to reschedule a confirmed booking at Park Nine hotel in Bangkok that had been incorrectly booked for Aug **. Was able to do it but system refused to accept my credit cards saying incorrect ccv. As a result had to start new booking and the system gladly accepted new card. So I am charged for room in Bangkok on Aug ** and will be back home in US.Tried at least six times with different cards.
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Agoda

Customer service issue
Reported by GetHuman978616
Aug 11th, 2018 - a yr ago
I have an issue with Agoda too
Not resolved
Seen by 2 customers so far
Similar issue to 3639 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman978616 started working on this issue
Aug 11th, 2018 9:46am