No warning that of I changed my date by one day I would be charged double the price for one night

GetHuman-tannerve's customer service issue with Agoda from August 2018

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The issue in GetHuman-tannerve's own words
I believe I deserve a refund of the changed date ... I did a kayak search and thought I was booking through Trip Advisor. I have never booked on your site before. I was happy with the rate looking forward to staying at the hotel right after I hit okay I realized I had the wrong date buy one day. I went on your website and it says change your dates so I did it. After I hit change the date then the extra charge came up on the screen. I was horrified because I can't afford that type of mistake. I believe that this is unfair because I was not warned before I selected the buttons change the date. I believe I deserve a refund * the extra charge because I was not warned. Please resolve this issue for me and then I will be a satisfied customer. Other booking sites will happily change a date * good customer service especially when it was a mistake. I was aware of a no-show policy but I was not aware of a date change charge. My booking number is ********* please please please help me with this accident. I am on disability and cannot afford another night charge. I am driving back to Florida from Dallas where I am visiting my only son for * days. I can only go * hours in a car and needed a hotel to rest and then drive the rest of the way. Please please please give me a refund. My phone number is ***-***-****
The website redirected me to manage travel plans. Change date was an option offered but was no warning that a charge would apply so I could change my mind or accept the terms. The charge was almost the same price as my reservation.
Refund the penalty. I accidentally put in a date wrong by one day.
My first time using this site.
Can't contact them directly only send a email and answer a survey
I have an issue with Agoda too
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Agoda

Agoda
Customer service issue
Reported by GetHuman-tannerve
Aug 10th, 2018 - a yr ago
I have an issue with Agoda too
Fixed
Seen by 20 customers so far
Similar issue to 3621 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-tannerve started working on this issue
Aug 10th, 2018 10:03pm
GetHuman-tannerve shared this issue with friends on Facebook
Aug 10th, 2018 10:03pm
GetHuman-tannerve indicated the issue is not fixed yet.
Aug 12th, 2018 2:07am
GetHuman-tannerve indicated the issue is not fixed yet.
Aug 12th, 2018 2:08am
GetHuman-tannerve indicated the issue is not fixed yet.
Aug 12th, 2018 2:09am
GetHuman-tannerve indicated the issue is not fixed yet.
Aug 12th, 2018 2:10am
GetHuman-tannerve indicated the issue is not fixed yet.
Aug 12th, 2018 2:11am
GetHuman-tannerve indicated the issue is not fixed yet.
Aug 12th, 2018 2:26am
GetHuman-tannerve indicated the issue is not fixed yet.
Aug 12th, 2018 2:30am
GetHuman-tannerve indicated the issue is not fixed yet.
Aug 12th, 2018 2:31am
GetHuman-tannerve indicated the issue is not fixed yet.
Aug 12th, 2018 2:32am
GetHuman-tannerve confirmed the issue is fixed. Hooray!
Aug 12th, 2018 2:32am
GetHuman-tannerve indicated the issue is not fixed yet.
Aug 12th, 2018 2:33am
GetHuman-tannerve indicated the issue is not fixed yet.
Aug 12th, 2018 2:33am
GetHuman-tannerve indicated the issue is not fixed yet.
Aug 12th, 2018 2:34am
GetHuman-tannerve indicated the issue is not fixed yet.
Aug 12th, 2018 2:35am
GetHuman-tannerve indicated the issue is not fixed yet.
Aug 12th, 2018 2:36am
GetHuman-tannerve indicated the issue is not fixed yet.
Aug 12th, 2018 2:36am
GetHuman-tannerve indicated the issue is not fixed yet.
Aug 12th, 2018 2:38am
GetHuman-tannerve indicated the issue is not fixed yet.
Aug 12th, 2018 2:38am