Hello I was on your site trying to make a second reservation for a hotel in Los Angeles...

GetHuman-cheryloc's customer service issue with Agoda from August 2018

Help with my Agoda issue
The issue in GetHuman-cheryloc's own words
Hello I was on your site trying to make a second reservation for a hotel in Los Angeles. I currently have * booking at the BLVD for * night and wanted to make a booking for * night at a hotel closer to the LAX airport. The reservation numbers are ********* Crowne Plaza and ******** The BLVD. On my end it appeared that the BVLD could be cancelled with out fee as is the *st reservation but It was charged thru as non- refundable. The BVLD was booked for * night and I only wanted the Crowne Plaza. My credit card was charged a fee of $***.** CAD for the BVLD and I am hoping to have the refunded as I wish to keep the reservation for the Crowne only. The charge was just incurred this afternoon and I would appreciate your immediate attention to this matter . I do have limited funds and love your site as it does offer great deals. Thank you for your time. Sincerely Cheryl Oczkowski
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Agoda

Customer service issue
Reported by GetHuman-cheryloc
Aug 10th, 2018 - 7 mons ago
I have an issue with Agoda too
Fixed
Seen by 6 customers so far
Similar issue to 3622 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-cheryloc started working on this issue
Aug 10th, 2018 10:21pm
GetHuman-cheryloc indicated the issue is not fixed yet.
Aug 13th, 2018 1:39pm
GetHuman-cheryloc indicated the issue is not fixed yet.
Aug 13th, 2018 1:40pm
GetHuman-cheryloc indicated the issue is not fixed yet.
Aug 13th, 2018 1:41pm
GetHuman-cheryloc indicated the issue is not fixed yet.
Aug 14th, 2018 2:15am