Hello I was on your site trying to make a second reservation for a hotel in Los Angeles...
GetHuman-cheryloc's customer service issue with Agoda from August 2018
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The issue in GetHuman-cheryloc's own words
Hello I was on your site trying to make a second reservation for a hotel in Los Angeles. I currently have * booking at the BLVD for * night and wanted to make a booking for * night at a hotel closer to the LAX airport. The reservation numbers are ********* Crowne Plaza and ******** The BLVD. On my end it appeared that the BVLD could be cancelled with out fee as is the *st reservation but It was charged thru as non- refundable. The BVLD was booked for * night and I only wanted the Crowne Plaza. My credit card was charged a fee of $***.** CAD for the BVLD and I am hoping to have the refunded as I wish to keep the reservation for the Crowne only. The charge was just incurred this afternoon and I would appreciate your immediate attention to this matter . I do have limited funds and love your site as it does offer great deals. Thank you for your time. Sincerely Cheryl Oczkowski
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