I made a booking for the *th of August at Saigon Fantastic Hostel on *th of . They emai...

GetHuman-teotess's customer service issue with Agoda from August 2018

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The issue in GetHuman-teotess's own words
I made a booking for the *th of August at Saigon Fantastic Hostel on *th of . They emailed me about booking saying I need to cancel booking. I was sleeping then and didn’t realize the email in the morning. Then I arrived at the hostel just now.*They told me that they showed wrong price (it was half) so they want me to cancel booking.*Even worse, they assert that it wasn’t their fault since THEY didn’t accept my booking even though it has been confirmed and I have already paid in Agoda.*I wanted to paid the difference but they didn’t try to hear me and abandoned talking.*I cannot believe it is actually happening to me.*If you can cancel my booking for free I’d appreciate it.
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Agoda

Customer service issue
Reported by GetHuman-teotess
Aug 9th, 2018 - a yr ago
I have an issue with Agoda too
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Seen by 6 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-teotess started working on this issue
Aug 9th, 2018 12:20pm
GetHuman-teotess indicated the issue is not fixed yet.
Aug 10th, 2018 1:38pm
GetHuman-teotess indicated the issue is not fixed yet.
Aug 10th, 2018 1:58pm
GetHuman-teotess indicated the issue is not fixed yet.
Aug 10th, 2018 10:56pm
GetHuman-teotess indicated the issue is not fixed yet.
Aug 13th, 2018 3:42pm