I just made a reservation earlier for December ** **** to Jan. * **** for * adults * ch...

GetHuman-eyusay's customer service issue with Agoda from August 2018

Help with my Agoda issue
The issue in GetHuman-eyusay's own words
I just made a reservation earlier for December ** **** to Jan. * **** for * adults * child ( * yuears ) with Panorana *DEluxe room for La Carmela de Boracay . Boolong reference is *********. It says tat " Book now pay later" . *I was con fused that it suddenly showed paid. and when I checked my booking it only showed * adults. so I trioed to make changes but it wont , so I decided to cancell my booking for me to make a new booking and just fioudn out thatI was charged of **,***.** on my bank account whioch I need for my dialysis on MOnday August **, ****. **I would like to request for a refunbd immediately since I have co means to have this amount for my dialysis.**I could send you my medical records and " person with disabilty " identification car.d*and I will make a new booking since I want to spend my new years eve with my family since Im not sure until when I will be, meaning Im on stage * chornic kidney disease.**Hoping for your kind undestanding on my request and confusions.**PLEASE HELP ME.**THANKL YOU**MA. ELENA ABELARDE *LAST * DIGITS CARD ****
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Agoda

Customer service issue
Reported by GetHuman-eyusay
Aug 9th, 2018 - 7 mons ago
I have an issue with Agoda too
Fixed
Seen by 5 customers so far
Similar issue to 3565 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-eyusay started working on this issue
Aug 9th, 2018 8:42am
GetHuman-eyusay confirmed the issue is fixed. Hooray!
Aug 9th, 2018 9:46am