Hello,I am Shabbir Alam Siddique from Bangladesh.I have made a booking on July **-Augus...

GetHuman-saima_sw's customer service issue with Agoda from August 2018

Help with my Agoda issue
The issue in GetHuman-saima_sw's own words
Hello,I am Shabbir Alam Siddique from Bangladesh.I have made a booking on July **-August ** at Crowne Plaza Zurich through my travel agency.But my visa from Switzerland Embassy,Dhaka have been refused due to fake reservation.I have also got a entry banned to the Schengen area for the next * years because of this fake reservation! I have contacted my travel agency and they said that they did not cancel my booking when there was still time for free cancellation.Now I would like to know why Agoda canceled my booking? Please clarify.
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Agoda

Customer service issue
Reported by GetHuman-saima_sw
Aug 8th, 2018 - 7 mons ago
I have an issue with Agoda too
Fixed
Seen by 4 customers so far
Similar issue to 3528 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-saima_sw started working on this issue
Aug 8th, 2018 6:34pm
GetHuman-saima_sw indicated the issue is not fixed yet.
Aug 9th, 2018 8:52pm