My booking number is ********* .*I have mistakenly booked a * nights stay at Jasper hot...

GetHuman-okskosh's customer service issue with Agoda from August 2018

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The issue in GetHuman-okskosh's own words
My booking number is ********* .*I have mistakenly booked a * nights stay at Jasper hotel Melbourne for * rooms. Because of the saved credit card information in the system, when i accidentally click to check the total payment, it automatically made payment without even sending the verification code for confirmation!*I would like to request for refund as the booking was non refundable.*I wanted to ask for full refund as i want to get another hotel instead,for same dates as I have a better accommodation that suit my big family.*I've been contacting agoda in charge several times..Agoda customer service told me to call the hotel for this matter, but the hotel in charge mentioned that is Agoda who has the right to make the cancellation with refund.*I hope Agoda can fully refund me for the cancellation.*I've been using agoda for many years, and this is the first time i make cancellation on my booking.*I've tried to contact the hotel in charged ( as suggested by the hotel), I've tried to talk to live chat person. Ive tried to call the Agoda hotline ( which is more than ** mins long wait and no one answer the calls)

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Agoda

Customer service issue
Reported by GetHuman-okskosh
Aug 2nd, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 3302 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-okskosh started working on this issue
Aug 2nd, 2018 12:03pm

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