I had booked a hotel room in Royal Orchids Brindavan Gardens, Mysore for the dates...

GetHuman-merocsta's customer service issue with Agoda from August 2018

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The issue in GetHuman-merocsta's own words
I had booked a hotel room in Royal Orchids Brindavan Gardens, Mysore for the dates******** & ********. With the booking id * *********. We had a confirmation from your side regarding the same. But upon reaching the said hotel we were utterly shocked to find that our booking was declined by the hotel. The reason cited was that they hadn't received any booking confirmation from your side. We had a harrowing time to find another hotel and relocate. We had been booking our outstation trips through Agoda for a long time and we had not faced any issues whatsoever. But this time you let us down pathetically. I have already sent an email regarding this from another Id , but I am yet to receive my refund amount and reply. Kindly do the needful at the earliest and get back the trust we have placed in your organisation. Would also request you to delist hotels who don't honour the booking from your website. Thanking you.
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Agoda

Customer service issue
Reported by GetHuman-merocsta
Aug 1st, 2018 - 9 mons ago
I have an issue with Agoda too
Fixed
Seen by 6 customers so far
Similar issue to 3283 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-merocsta started working on this issue
Aug 1st, 2018 8:08am
GetHuman-merocsta indicated the issue is not fixed yet.
Aug 14th, 2018 6:36am
GetHuman-merocsta indicated the issue is not fixed yet.
Aug 14th, 2018 6:38am