I had booked a hotel room in Royal Orchids Brindavan Gardens, Mysore for the dates...
GetHuman-merocsta's customer service issue with Agoda from August 2018
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I had booked a hotel room in Royal Orchids Brindavan Gardens, Mysore for the dates******** & ********. With the booking id * *********. We had a confirmation from your side regarding the same. But upon reaching the said hotel we were utterly shocked to find that our booking was declined by the hotel. The reason cited was that they hadn't received any booking confirmation from your side. We had a harrowing time to find another hotel and relocate. We had been booking our outstation trips through Agoda for a long time and we had not faced any issues whatsoever. But this time you let us down pathetically. I have already sent an email regarding this from another Id , but I am yet to receive my refund amount and reply. Kindly do the needful at the earliest and get back the trust we have placed in your organisation. Would also request you to delist hotels who don't honour the booking from your website. Thanking you.
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