I booked a room at Hong Thai Hotel last Saturday, July **,**** around *am and received...

GetHuman-ylesor_r's customer service issue with Agoda from July 2018

Help with my Agoda issue
The issue in GetHuman-ylesor_r's own words
I booked a room at Hong Thai Hotel last Saturday, July **,**** around *am and received an email with confirmation for booking ID* ********* check-in May *, ****. On the same day, around **nn, I received an email from the hotel instructing me to contact the customer service and cancel my booking first because the room price is not current. I also emailed Agoda that day but I just received an auto reply from them telling me to wait but until now no proper actions has been done.**I was already charged on my credit card. This should be reversed and booking should be cancelled.
GetHuman-ylesor_r did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-ylesor_r fixed the problem
I messaged Agoda through their facebook account. A specialist named Janet assisted me with urgency. She called and offer me the best possible solution to my request. That's it!
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Agoda

Customer service issue
Reported by GetHuman-ylesor_r
Jul 24th, 2018 - 10 mons ago
I have an issue with Agoda too
Fixed
GetHuman-ylesor_r shared how to fix
Seen by 2 customers so far
Similar issue to 3064 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-ylesor_r started working on this issue
Jul 24th, 2018 10:38pm
GetHuman-ylesor_r confirmed the issue is fixed. Hooray!
Jul 26th, 2018 8:09pm