Not fixed, website misinformed me. I feel chetade, I want to cancel my booking without paying anything. Within hour of confirmation came, trying to get agoda to rectify the cancellation issue no success.

GetHuman-gpbarros's customer service issue with Agoda from July 2018

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The issue in GetHuman-gpbarros's own words
Cancel it after all the hassle. I email same day after booking was confirmed realising cancellation was yo be chargeable. ... On the agoda website during booking stage, I opted for a rate to inc breakfast and free cancellation in case I want to cancel my booking and not to be charge for cancellation fee&flexibility to change my booking or cancel it entirely.*After I booked, confirmation email stated that If I cancel I will be charged for. This is wrong. agoda website misinformed me. After all the hassle I want to cancel the booking and not be penalised.
I paid little extra for flexibility Incase I changed my plan.
Cancel the whole booking.
I used the Agoda site in April when I booked hotels for Thailand.
Email many times no acknowledged.
I have an issue with Agoda too
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Agoda

Hotel booking
Customer service issue
Reported by GetHuman-gpbarros
Jul 22nd, 2018 - a yr ago
I have an issue with Agoda too
Fixed
Seen by 12 customers so far
Similar issue to 2979 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-gpbarros started working on this issue
Jul 22nd, 2018 11:02am
GetHuman-gpbarros indicated the issue is not fixed yet.
Jul 22nd, 2018 11:03am
GetHuman-gpbarros indicated the issue is not fixed yet.
Jul 22nd, 2018 12:14pm
GetHuman-gpbarros indicated the issue is not fixed yet.
Jul 22nd, 2018 3:14pm
GetHuman-gpbarros indicated the issue is not fixed yet.
Jul 22nd, 2018 3:18pm
GetHuman-gpbarros indicated the issue is not fixed yet.
Jul 24th, 2018 9:34pm
GetHuman-gpbarros indicated the issue is not fixed yet.
Jul 24th, 2018 9:35pm
GetHuman-gpbarros indicated the issue is not fixed yet.
Jul 24th, 2018 9:40pm
GetHuman-gpbarros indicated the issue is not fixed yet.
Jul 29th, 2018 2:57pm
GetHuman-gpbarros indicated the issue is not fixed yet.
Jul 29th, 2018 2:59pm