I booked hotel reservation on *th july** for *nights. Agoda debited the total amount fo...

GetHuman-vasum's customer service issue with Agoda from July 2018

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I booked hotel reservation on *th july** for *nights. Agoda debited the total amount for *nights in my credit card. *nights hotel charges dedcuted from my credit card. i checked in the Hotel. Hotel also charged *nights charges i paid the amount to Hotel. Hotel managment told me that Agoda will refund the amount paid to agoda from my credit card. But im seeing in my credit card statement that both Agoda and Hotel have debited the amount from my credit card account. that means i have paid for both Agoda and hotel. Agoda has not refunded my amount. Please clarify immediately
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Agoda

Customer service issue
Reported by GetHuman-vasum
Jul 14th, 2018 - a yr ago
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Seen by 4 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-vasum started working on this issue
Jul 14th, 2018 5:03pm