Gift cards not given and fees and taxes always charged

GetHuman-chechual's customer service issue with Agoda from July 2018

14 views | 2606 similar | 0 following
Help with my Agoda issue
GetHuman-chechual's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-chechual a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-chechual's own words
Use gift cards when booking and not being charged fees and taxes in every booking from the app (as other users aren't charged) ... I've already booked v*a Agoda and i'm supposed to have gift cards after doing check out but I don't. When I try to book again, I don't have the cards available to get a discount. *Besides, every time I book a room I'm charged for fees and taxes while other users are not. What shall I do?
This is disappointing because I'm also overcharged according to the prices shown before paying.
AGODA can simply give me my gift cards to be used in future bookings.
I've used AGODA a couple of times. I expect they explain why gift cards don't appear in my account.
How GetHuman-chechual fixed the problem

We are waiting for GetHuman-chechual to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-chechual fixes it.
This email address isn't valid

Agoda

AGODA APP
Customer service issue
Reported by GetHuman-chechual
Jul 10th, 2018 - 3 years ago
Fixed
Seen by 14 customers so far
Similar issue to 2606 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-chechual started working on this issue
Jul 10th, 2018 2:44am
GetHuman-chechual indicated the issue is not fixed yet.
Jul 10th, 2018 4:03am
GetHuman-chechual indicated the issue is not fixed yet.
Jul 10th, 2018 4:07am
GetHuman-chechual indicated the issue is not fixed yet.
Jul 11th, 2018 12:35pm
GetHuman-chechual indicated the issue is not fixed yet.
Jul 11th, 2018 12:46pm
GetHuman-chechual indicated the issue is not fixed yet.
Jul 11th, 2018 12:47pm