Gift cards not given and fees and taxes always charged

GetHuman-chechual's customer service issue with Agoda from July 2018

18 views | 2606 similar | 0 following
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The issue in GetHuman-chechual's own words
Use gift cards when booking and not being charged fees and taxes in every booking from the app (as other users aren't charged) ... I've already booked v*a Agoda and i'm supposed to have gift cards after doing check out but I don't. When I try to book again, I don't have the cards available to get a discount. *Besides, every time I book a room I'm charged for fees and taxes while other users are not. What shall I do?
This is disappointing because I'm also overcharged according to the prices shown before paying.
AGODA can simply give me my gift cards to be used in future bookings.
I've used AGODA a couple of times. I expect they explain why gift cards don't appear in my account.
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Agoda

AGODA APP
Customer service issue
Reported by GetHuman-chechual
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 18 customers so far
Similar issue to 2606 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-chechual started working on this issue
Jul 10th, 2018 2:44am
GetHuman-chechual indicated the issue is not fixed yet.
Jul 10th, 2018 4:03am
GetHuman-chechual indicated the issue is not fixed yet.
Jul 10th, 2018 4:07am
GetHuman-chechual indicated the issue is not fixed yet.
Jul 11th, 2018 12:35pm
GetHuman-chechual indicated the issue is not fixed yet.
Jul 11th, 2018 12:46pm
GetHuman-chechual indicated the issue is not fixed yet.
Jul 11th, 2018 12:47pm

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