Booking ID *********, Best Western Premier Incheon Airport*I was given a room with brok...

GetHuman838572's customer service issue with Agoda from July 2018

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The issue in GetHuman838572's own words
Booking ID *********, Best Western Premier Incheon Airport*I was given a room with broken A*C, plugged shower drain, and no shampoo and shower gel in the dispenser. I called to have the A*C looked, was told they would send someone. After ** min. of waiting I called again and was told my A*C should be working, it was still broken. They then sent someone who said it could not be repaired. We had to pack all our luggage and move to another floor without any of the hotel staff to help us. We had a early flight the next day and just wanted to get some rest, instead wasted an hour after check-in. When I asked for a partial refund, I was told because we paid using Agoda it was not possible, if I booked directly with the hotel, they would have been happy to refund my room cost. If booking through Agoda takes away my rights to get a refund because of problems with the hotel then I will not use Agoda in the future and will tell all my friends who all travel extensively not to use Agoda either.
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Agoda

Customer service issue
Reported by GetHuman838572
Jul 1st, 2018 - a yr ago
I have an issue with Agoda too
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Seen by 4 customers so far
Similar issue to 2297 others
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Timeline
GetHuman838572 started working on this issue
Jul 1st, 2018 7:55am