Before contacting them, items GetHuman837694 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman837694's own words
Made a reservation for June **-July * for Plattsburgh, NY microtel. At least I thought I did. Nothing showed up in the app and we never received a confirmation email. So I checked again before we were about to leave for the weekend still nothing. I ended up making a different reservation at super * Plattsburgh , NY and that seem to work fine. I’ve checked my bank account and now I’m being charged **.** for the microtel. Please refund.
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