I had a problem with my booking refund. I wanted to change a new booking dat but i coul...

GetHuman-kutzuki's customer service issue with Agoda from June 2018

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The issue in GetHuman-kutzuki's own words
I had a problem with my booking refund. I wanted to change a new booking dat but i couldn't do it.**I was told to make new booking and there would be double charges if i do so.**I have already contacted the hotel and they are willing to refund so i can make a new booking asap regarding on my travel date.**Can anyone assist me quickly on this?*i need to do new booking as my travel date is just a week away.
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Agoda

Customer service issue
Reported by GetHuman-kutzuki
Jun 29th, 2018 - a yr ago
I have an issue with Agoda too
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Seen by 3 customers so far
Similar issue to 2231 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-kutzuki started working on this issue
Jun 29th, 2018 3:31am
GetHuman-kutzuki indicated the issue is not fixed yet.
Jun 29th, 2018 4:55am