MY BOOKING NO ***********i make a booking through agoda apps, but when i try to connect...

GetHuman805743's customer service issue with Agoda from June 2018

Help with my Agoda issue
MY BOOKING NO ***********i make a booking through agoda apps, but when i try to connect for payment the progress incomplete*not successful. then i decide to walk in directly to the hotel. after i made a payment cash with the hotel without using agoda.. i checked my email that i hv been charged for RM ***.** from agoda..
I trust that Agoda will make this right and come up with a resolution that is fair.
Help with my Agoda issue
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Agoda

Customer service issue
Reported by GetHuman805743
Jun 26th, 2018 - 2 mons ago
I have an issue with Agoda too
Fixed
Seen by 4 customers so far
Similar issue to 2125 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman805743 started working on this issue
Jun 26th 1:12am
GetHuman805743 indicated the issue is not fixed yet.
Jun 26th 1:12am