Booked a sun island hotel in Kuta, Bali but no confirmation email received and hotel do...

GetHuman-ewmakeup's customer service issue with Agoda from June 2018

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Help with my Agoda issue
Before contacting them, items GetHuman-ewmakeup may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
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Agoda's call center is closed now. We will send GetHuman-ewmakeup a reminder to call them when they open. Nothing to do for now but wait!
The issue and preferred resolution, in GetHuman-ewmakeup's own words:
Booked a sun island hotel in Kuta, Bali but no confirmation email received and hotel do not have any record of my booking however agoda have taken payment from my bank account
I trust that Agoda will make this right and come up with a resolution that is fair.
Help with my Agoda issue
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Agoda

Customer service issue
Reported by GetHuman-ewmakeup
Jun 25th, 2018 - 2 mons ago
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Seen by 2 customers so far
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GetHuman-ewmakeup started working on this issue
Jun 25th 5:19am