Dear Sir*Ma'am,**Good morning! I need your help and grace as I messed up. Please, may I...

GetHuman-trakimi's customer service issue with Agoda from June 2018

Help with my Agoda issue
Dear Sir*Ma'am,**Good morning! I need your help and grace as I messed up. Please, may I ask for your understanding. I booked * hotel rooms for June **-**. It was a cancellable booking until June **. However, I was unable to file our visa applications in time and I got very busy that I had forgotten if I had canceled the booking. This is a really big amount. We have been using Agoda to book our hotels for our travels. May I please ask for this consideration for a refund, please? I am desperate as it is quite a big amount, a mistake I cannot afford. I am hoping and praying for you very kind consideration. If a refund is impossible, maybe we can have Agoda credits or points? I would really, really appreciate your help. Thank you very much.
I trust that Agoda will make this right and come up with a resolution that is fair.
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Agoda

Customer service issue
Reported by GetHuman-trakimi
Jun 25th, 2018 - 2 mons ago
I have an issue with Agoda too
Fixed
Seen by 4 customers so far
Similar issue to 2087 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-trakimi started working on this issue
Jun 25th 2:15am
GetHuman-trakimi shared this issue with friends on Facebook
Jun 25th 2:16am
GetHuman-trakimi indicated the issue is not fixed yet.
Jun 25th 3:38am
GetHuman-trakimi indicated the issue is not fixed yet.
Jul 10th 2:11am