Would like to change hotels for tomorrow booking. We are booked in beyond resort Krabi...

GetHuman-ermintru's customer service issue with Agoda from June 2018

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The issue in GetHuman-ermintru's own words
Would like to change hotels for tomorrow booking. We are booked in beyond resort Krabi but would prefer to stay on it Sofitel. We don’t want to lose all our money. Can something be done for us?
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Agoda

Customer service issue
Reported by GetHuman-ermintru
Jun 24th, 2018 - 4 mons ago
I have an issue with Agoda too
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Seen by 3 customers so far
Similar issue to 2069 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-ermintru started working on this issue
Jun 24th 11:01am