I booked a *D*N-stay at Check Mate Guest House (KL, Malaysia) on Apr **, ****. Bookin...

GetHuman-irenechu's customer service issue with Agoda from June 2018

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The issue in GetHuman-irenechu's own words
I booked a *D*N-stay at Check Mate Guest House (KL, Malaysia) on Apr **, ****. Booking was confirmed and payment was made few days before my arrival to KL (June **). As my friend and I arrived late at night, by the time we reached the area, it was already past midnight. Having tried our best to search the guest house despite being so late, I called the guest house for exact location, but the shocking reply was that the guest house was closed a week ago for renovation purpose. I was shocked and found myself so hopeless, I wonder why didn't Agoda inform me earlier on about this, or was Agoda aware about this? I've no time to lose, but have to search another hotel for our stay at KL. It's really an unpleasant experience for a frequent Agoda user! I tried to find ways to call Agoda customer service, but realised the service was not available at all. **I hope this email will reach Agoda, and they will do something about it. I'm seriously disappointed with the service.
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Agoda

Customer service issue
Reported by GetHuman-irenechu
Jun 14th, 2018 - 9 mons ago
I have an issue with Agoda too
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Seen by 3 customers so far
Similar issue to 1722 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-irenechu started working on this issue
Jun 14th, 2018 5:20pm
GetHuman-irenechu indicated the issue is not fixed yet.
Jun 15th, 2018 7:46am