I booked a *D*N-stay at Check Mate Guest House (KL, Malaysia) on Apr **, ****. Bookin...
GetHuman-irenechu's customer service issue with Agoda from June 2018
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I booked a *D*N-stay at Check Mate Guest House (KL, Malaysia) on Apr **, ****. Booking was confirmed and payment was made few days before my arrival to KL (June **). As my friend and I arrived late at night, by the time we reached the area, it was already past midnight. Having tried our best to search the guest house despite being so late, I called the guest house for exact location, but the shocking reply was that the guest house was closed a week ago for renovation purpose. I was shocked and found myself so hopeless, I wonder why didn't Agoda inform me earlier on about this, or was Agoda aware about this? I've no time to lose, but have to search another hotel for our stay at KL. It's really an unpleasant experience for a frequent Agoda user! I tried to find ways to call Agoda customer service, but realised the service was not available at all. **I hope this email will reach Agoda, and they will do something about it. I'm seriously disappointed with the service.
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