Hi, I had booked a hotel a while back booking********** and it got cancelled by you guy...

GetHuman-debsme's customer service issue with Agoda from June 2018

5 views | 1700 similar | 0 following
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The issue in GetHuman-debsme's own words
Hi, I had booked a hotel a while back booking********** and it got cancelled by you guys saying there was no funds in my card where there was funds in there. Then I had no choice to rebook it again and this time your apps changed my arrival date from **th to **th June in the confirmation email and you have deducted the charge. Booking**********, I had to cance it as the date was incorrect due to your apps error. Then I had to rebook it again with the right date but now the hotel emailed saying that they can’t accept my booking due to a wrong terminal etc. The hotel can’t cancel my booking as they asked me to contact you to cancel it. Booking**********.**I am so frustrated right now as Agoda has taken * payments so far from me where one was your apps error and the second my booking isn’t acceptable by the hotel. It’s very frustrating and I ask that your team to kindly refund both of my money due to this issue. I have no more money now to rebook a hotel for my transfer back to Australia and at this moment I’m very disappointed with Agoda.**If you could rectify this issue for me as soon as possible would be greatly appreciated as I need to use the money to rebook again.**Thank you**Debby

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Agoda

Customer service issue
Reported by GetHuman-debsme
Jun 14th, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 1700 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-debsme started working on this issue
Jun 14th, 2018 7:45am
GetHuman-debsme shared this issue with followers on Twitter
Jun 14th, 2018 7:45am
GetHuman-debsme indicated the issue is not fixed yet.
Jun 14th, 2018 11:55am

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