Agoda, worst customer service ever.

GetHuman-ratebey's customer service issue with Agoda from June 2018

Help with my Agoda issue
The issue in GetHuman-ratebey's own words
resolve the problem with my booking or get my money back ... I booked through agoda website, a room at Jungla Aqua Park hotel in Hurghada , Egypt. It said that the room comes with all inclusive and free cancellation. First of all, they withdraw the money instantly from my credit card when I made the reservation. I got the confirmation to my email but it said the reservation in NON REFUNDABLE. When I called the hotel to confirm that they received my booking. The hotel denied my booking and they said that the rate is not for Native or resident Egyptians. It is only for German nationality. I was suprised becuase It was so weird and also it was not indicated at all when I booked the room that it is not for Egyptians!!!. The hotel said that your problem is with Agoda not with us. I contacted agoda like * times. through email, calls or even chat. Everytime I call a customer service agent, they promise me that they will talk to the hotel and resolve the issue. But I got no response each time. I don't know what to do? at least I need my money back.
I was frustrated because I have to wait for so long time to reach the customer service* also they just ruined my vacation
Full refund
I am a good customer
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Agoda

Hotel reservation
Customer service issue
Reported by GetHuman-ratebey
Jun 11th, 2018 - 9 mons ago
I have an issue with Agoda too
Fixed
Seen by 8 customers so far
Similar issue to 97 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-ratebey started working on this issue
Jun 11th, 2018 1:51pm
GetHuman-ratebey indicated the issue is not fixed yet.
Jun 11th, 2018 2:52pm
GetHuman-ratebey indicated the issue is not fixed yet.
Jun 11th, 2018 2:55pm
GetHuman-ratebey indicated the issue is not fixed yet.
Jun 11th, 2018 2:55pm