Me and my girlfriend booked with you guys earlier this morning! When we’re about to fin...

GetHuman-aanncrey's customer service issue with Agoda from June 2018

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The issue in GetHuman-aanncrey's own words
Me and my girlfriend booked with you guys earlier this morning! When we’re about to finish, agoda site gave us an error that “Can’t recognized this account number” (we use her visa card) so we stopped the booking. And then after * hours when my girlfriend checked her bank account YOU guys deducted her not just once but twice. (One book is *,*** if im not mistaken) How come you guys deducted her for *,*** pesos ever the booking didnt push through? WE NEED A REFUND ON THIS! We badly need your cooperation with this!!!! Thank you!
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Customer service issue
Reported by GetHuman-aanncrey
Jun 11th, 2018 - 9 mons ago
I have an issue with Agoda too
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Seen by 3 customers so far
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GetHuman-aanncrey started working on this issue
Jun 11th, 2018 11:38am