We unexpectedly faced an emergency and we need our refund for our supposed booking tomo...

GetHuman-janlisa's customer service issue with Agoda from June 2018

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The issue in GetHuman-janlisa's own words
We unexpectedly faced an emergency and we need our refund for our supposed booking tomorrow, unfortunately your contact lines are unreachable and the hotel informed us that the site is responsible for the transactions. If there is a way to reschedule the booking, that would be great but for now please do attend to our needs and inform us regarding your policies and terms.**Contact me as soon as possible. The booking is named under Jannibal de Ocampo. thanks!*(***)*** *** **** ******@***.com
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Agoda

Customer service issue
Reported by GetHuman-janlisa
Jun 10th, 2018 - a yr ago
I have an issue with Agoda too
Fixed
Seen by 6 customers so far
Similar issue to 29 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-janlisa started working on this issue
Jun 10th, 2018 1:02pm
GetHuman-janlisa indicated the issue is not fixed yet.
Jun 10th, 2018 2:05pm
GetHuman-janlisa indicated the issue is not fixed yet.
Jun 10th, 2018 11:35pm