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GetHuman-judjohn's customer service issue with Agoda from June 2018

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The issue in GetHuman-judjohn's own words
We had booked a room ********** in May for Albany NY, USA and somehow we ended up with a room in Albany Australia.I have been trying to contact your organization about he error but could not find a way to contact you at that time. I did e-mail a few times but they where ignored. I was trying to see if I could get a refund but no one answered. I know it highly unlikely you would refund the cost but I am a bit upset the no one ever answered my questions. It is disturbing when A simple question asked is ignored.
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Agoda

Customer service issue
Reported by GetHuman-judjohn
Jun 7th, 2018 - a yr ago
I have an issue with Agoda too
Fixed
Seen by 8 customers so far
Similar issue to 111 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-judjohn started working on this issue
Jun 7th, 2018 2:01am
GetHuman-judjohn shared this issue with others over email
Jun 7th, 2018 2:02am
GetHuman-judjohn indicated the issue is not fixed yet.
Jun 8th, 2018 1:29pm
GetHuman-judjohn indicated the issue is not fixed yet.
Jun 10th, 2018 3:57pm