Hello I’m having problems canceling my booking as it’s booked under Anne Windsor or Ann...

GetHuman749565's customer service issue with Agoda from June 2018

Help with my Agoda issue
The issue in GetHuman749565's own words
Hello I’m having problems canceling my booking as it’s booked under Anne Windsor or Anne Paton. It for Citadines booking ref *********. It could also been booked under my husbands name Craig Paton, (*****@***.com)We were sent your site by my friend Alan Teo and it may also have be also under he’s booking. Could someone Please Please get in touch as I’m concerned that it’s so hard to get this resolved. You now have both the possible emails and I can’t see why it so difficult for someone to get in touch. My number is ************* or send him a confirmation again as he deleted the confirmation from yourselves as he didn’t know why it was sent to him so that he can resolve this. Thank you
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Agoda

Customer service issue
Reported by GetHuman749565
Jun 4th, 2018 - 6 mons ago
I have an issue with Agoda too
Fixed
Seen by 9 customers so far
Similar issue to 169 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman749565 started working on this issue
Jun 4th 7:51pm
GetHuman749565 indicated the issue is not fixed yet.
Jun 4th 9:13pm
GetHuman749565 indicated the issue is not fixed yet.
Jun 5th 7:49am
GetHuman749565 indicated the issue is not fixed yet.
Jun 9th 5:34pm
GetHuman749565 indicated the issue is not fixed yet.
Jun 10th 8:43pm
GetHuman749565 indicated the issue is not fixed yet.
Aug 6th 3:26pm