Booking ID: ***********Hotel Name: Aphrodite Inn Hotel**I had received an email from Ag...

GetHuman-ongengch's customer service issue with Agoda from July 2018

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The issue in GetHuman-ongengch's own words
Booking ID: ***********Hotel Name: Aphrodite Inn Hotel**I had received an email from Agoda (*****@***.com), stating that "The credit card you provided during booking could not be processed by Aphrodite Inn Hotel. Use the button below to go to the payment page to provide another card.**Your reservation at Aphrodite Inn Hotel will remain active for another ** hours.**If a valid card is not provided within that time, the booking will be cancelled and you will receive a cancellation email."**Apparently I only manage to read this email beyond ** hours. Therefore the secure payment link does not work anymore.**Well, there is nothing wrong with my credit card, as I just used it * hours ago in a petrol station. It is absolutely not my intention (also not my fault) that Aphrodite Inn Hotel could not processed my credit card.**I really hope that I still have a room being reserved by Aphrodite Inn Hotel.**Could Agoda please send me another secure payment link?

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Agoda

Customer service issue
Reported by GetHuman-ongengch
Jul 5th, 2018 - 5 years ago
Fixed
Seen by 5 customers so far
Similar issue to 2438 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-ongengch started working on this issue
Jul 5th, 2018 4:05am
GetHuman-ongengch indicated the issue is not fixed yet.
Jul 5th, 2018 9:29am

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