I would like to cancel a booking that is set on June **-June **, a one night stay in Ac...

GetHuman-vernice_'s customer service issue with Agoda from June 2018

Help with my Agoda issue
The issue in GetHuman-vernice_'s own words
I would like to cancel a booking that is set on June **-June **, a one night stay in Acuatico in batangas because we scheduled it at a wrong date. I haven't received an email about it so I don't know how to cancel it without the email but I do have the booking number.
GetHuman-vernice_ did not yet indicate what Agoda should do to make this right.
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Agoda

Customer service issue
Reported by GetHuman-vernice_
Jun 2nd, 2018 - 5 mons ago
I have an issue with Agoda too
Fixed
Seen by 3 customers so far
Similar issue to 50 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-vernice_ started working on this issue
Jun 2nd 10:07am
GetHuman-vernice_ indicated the issue is not fixed yet.
Jun 3rd 11:10am