Hi! **I would like to ask why agoda charge me in my debit card? **Last May **, **** at...

GetHuman-redjuli's customer service issue with Agoda from May 2018

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Hi! **I would like to ask why agoda charge me in my debit card? **Last May **, **** at around *:**am i was looking for a hotel in Naga City Philippines, then i used my debit card for the payment. then after when im in the payment option i input all my card details then when i press the proceed its say pls contact ur bank issuing. The next day i go to my bank (Banco De Oro) and the bank say Agoda Reservation London GBR charge me amounting *,***.** pesos. I don't received any confirmation from you Agoda and or any hotels confirmation in Naga city or Any confirmation number for the said charge. How can i refund my money? I hope you can help me to resolved this kind of matters. **My Name is Redentor B. Julian Jr. **Thank you
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Agoda

Customer service issue
Reported by GetHuman-redjuli
May 28th, 2018 - 2y ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-redjuli started working on this issue
May 28th, 2018 10:04am
GetHuman-redjuli indicated the issue is not fixed yet.
May 28th, 2018 11:05am
GetHuman-redjuli indicated the issue is not fixed yet.
May 28th, 2018 11:06am
GetHuman-redjuli indicated the issue is not fixed yet.
May 28th, 2018 11:47am