Need an answer regarding my missing booking and a notification that they refund the charge from my credit card!!!!

GetHuman-normsham's customer service issue with Agoda from May 2018

Help with my Agoda issue
The issue in GetHuman-normsham's own words
Emailing,calling them but no ******* answers!!redicoulous!hotels says they were saying that I booked from hotelBeds but hotelbeds is wasnt answering either!!!!!what kind of service is it!!!!!!! ... I booked on May **th **** and says its comfirmed and completed and of course charged to my credit card full payment.Then i came to City Garden hotel Northpoint says I don’t have my booking and Agoda travel doesnt do anything about it becoz it’s on Hotel beds agency booked which is I am not aware as my emails confirmations were all from Agoda.Now keep calling and still can’t do about it.Didnt imform me of it’s cancelled becoz thats what’s the receptionist says.I want an answer for my missing booking and I want to make sure that you will cancel the amount of $***.** usd on mu credit card.Hope this fix and hopefully you will responds!*Norma Hammonds
No responds,no notifications,can’t contact them!!!!need to refund the amount that they have charged on my credit card!!!!!!
By constant communication!!!!call or email us(guests)if there’s any issue so we won’t walk into the hotel like an idiot and embarassed because we were upset and pissed of coz can’t find our booking!!!!!!!
I used this few times and no problem this is the first time worse!!!!I am a traveller for business and leisure and I expected better service than this!!!!
Called them many times and keep on waiting!!!!
I have an issue with Agoda too
How GetHuman-normsham fixed the problem
I don’t know but I emailed cs@Agoda.com then after like almost a day finally the Hotel beds agency sent a fax voucher to the hotel.
Please help with my Agoda issue
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Agoda

Agoda.com
Customer service issue
Reported by GetHuman-normsham
May 28th, 2018 - 2y ago
I have an issue with Agoda too
Fixed
GetHuman-normsham shared how to fix
Seen by 24 customers so far
Similar issue to 307 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-normsham started working on this issue
May 28th, 2018 5:07am
GetHuman-normsham indicated the issue is not fixed yet.
May 28th, 2018 6:24am
GetHuman-normsham indicated the issue is not fixed yet.
May 28th, 2018 6:35am
GetHuman-normsham indicated the issue is not fixed yet.
May 28th, 2018 6:35am
GetHuman-normsham indicated the issue is not fixed yet.
May 28th, 2018 6:55am
GetHuman-normsham indicated the issue is not fixed yet.
May 28th, 2018 6:56am
GetHuman-normsham shared this issue with others over email
May 28th, 2018 6:58am
GetHuman-normsham shared this issue with others over email
May 28th, 2018 6:58am
GetHuman-normsham shared this issue with friends on Facebook
May 28th, 2018 6:59am
GetHuman-normsham indicated the issue is not fixed yet.
May 28th, 2018 7:06am
GetHuman-normsham indicated the issue is not fixed yet.
May 28th, 2018 9:13am
GetHuman-normsham indicated the issue is not fixed yet.
May 28th, 2018 9:16am
GetHuman-normsham indicated the issue is not fixed yet.
May 28th, 2018 9:19am
GetHuman-normsham confirmed the issue is fixed. Hooray!
May 28th, 2018 12:54pm