NOT FIXED - hours to process an extension. so awful

GetHuman-docherty's customer service issue with Agoda from May 2018

Help with my Agoda issue
The issue in GetHuman-docherty's own words
extend my stay ... my booking is paid for by paypal but my booking has not been received by the hotel. They are growling at me and this is the most unconfortable experience. its been * hours.
this has destroyed my day - the money is gone - and the hotel has no booking and isnt ready to believe i have one. So unconfortable. The hold music is also patronising as ****. turn it off.
ive been with agoda * years.
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booked a room
Customer service issue
Reported by GetHuman-docherty
May 27th, 2018 - 8 mons ago
I have an issue with Agoda too
Seen by 9 customers so far
Similar issue to 415 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman-docherty started working on this issue
May 27th, 2018 1:41pm
GetHuman-docherty indicated the issue is not fixed yet.
May 27th, 2018 1:45pm