My booking id is*********..While booking the appartment we saw it is written that all c...

GetHuman-prateekm's customer service issue with Agoda from May 2018

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The issue in GetHuman-prateekm's own words
My booking id is*********..While booking the appartment we saw it is written that all children are welcome and there is no capacity for extra bed in room..So we thought that we can adjust in the existing bed.. but on talking with wello apartment we found that they don't allow this.. My kids don't even sleep in a separate room..*It's a non refundable booking.. But we are in a big problem.. please allow free cancellation or upgradation to family room.. otherwise we will lose all our money because of a misprint on agoda
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Agoda

Customer service issue
Reported by GetHuman-prateekm
May 26th, 2018 - 6 mons ago
I have an issue with Agoda too
Fixed
Seen by 8 customers so far
Similar issue to 196 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-prateekm started working on this issue
May 26th 9:41am
GetHuman-prateekm indicated the issue is not fixed yet.
May 26th 3:43pm
GetHuman-prateekm indicated the issue is not fixed yet.
May 26th 7:52pm
GetHuman-prateekm indicated the issue is not fixed yet.
May 27th 10:42am
GetHuman-prateekm indicated the issue is not fixed yet.
May 27th 10:44am