Hi, I made a booking for a night’s stay at Grand Ion Delemen Hotel in Genting for tomor...

GetHuman-acjy_man's customer service issue with Agoda from May 2018

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The issue in GetHuman-acjy_man's own words
Hi, I made a booking for a night’s stay at Grand Ion Delemen Hotel in Genting for tomorrow (Booking ID: ********) however my boyfriend was diagnosed with dengue fever earlier today and we will not be able to make it for our trip. Although there was a no refund policy when I booked my room, I would highly appreciate if Agoda can be emphatic about this situation and allow a refund for this exception. Please understand that this situation was completely unexpected and unfortunate ( we were supposed to celebrate our anniversary). Appreciate your follow up on this and hope to hear some good news from your team.
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Customer service issue
Reported by GetHuman-acjy_man
May 26th, 2018 - 8 mons ago
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GetHuman-acjy_man started working on this issue
May 26th, 2018 7:33am