Hi, I made a booking for a night’s stay at Grand Ion Delemen Hotel in Genting for tomor...
GetHuman-acjy_man's customer service issue with Agoda from May 2018
Help with my Agoda issue
First: share to improve GetHuman-acjy_man's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-acjy_man's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-acjy_man a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-acjy_man may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-acjy_man's own words
Hi, I made a booking for a night’s stay at Grand Ion Delemen Hotel in Genting for tomorrow (Booking ID: ********) however my boyfriend was diagnosed with dengue fever earlier today and we will not be able to make it for our trip. Although there was a no refund policy when I booked my room, I would highly appreciate if Agoda can be emphatic about this situation and allow a refund for this exception. Please understand that this situation was completely unexpected and unfortunate ( we were supposed to celebrate our anniversary). Appreciate your follow up on this and hope to hear some good news from your team.
GetHuman-acjy_man did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-acjy_man fixed the problem
We are waiting for GetHuman-acjy_man to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.