Hi I would like to know if my Hotel booking with agoda is a confirmed booking? booking...

GetHuman710118's customer service issue with Agoda from May 2018

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The issue and preferred resolution, in GetHuman710118's own words:
Hi I would like to know if my Hotel booking with agoda is a confirmed booking? booking ID: ********* under Mr. Christoper Mondejar. The Hotel advice me that the payment was not received by the property Ai-Lai Fa****on Hotel Thats why they get my credit card. As per the one who booked the hotel the payment was done via my boss credit card Mr. George Lao and it was a confirmed and complete booking. I'm afraid of double charging. Pls. check my concern and your prompt response is appreciated.
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Agoda

Customer service issue
Reported by GetHuman710118
May 23rd, 2018 - 3 mons ago
I have an issue with Agoda too
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Seen by 19 customers so far
Similar issue to 55 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman710118 started working on this issue
May 23rd 2:12am