Booking ID: ***********Dear Sirs, **We booked an paid for an all inclusive hotel throug...

GetHuman-cmaccow's customer service issue with Agoda from May 2018

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The issue in GetHuman-cmaccow's own words
Booking ID: ***********Dear Sirs, **We booked an paid for an all inclusive hotel through your website. **When it was dinnertime we headed to the restaurant and were informed that they have not heard about all inclusive and that you need to pay. We went to the reception desk where they informed us that all inclusive is not possible at this hotel as it is a timesharing hotel. Now we need to find a restaurant and pay additional for breakfast, lunch and dinner for the remainder of our stay. **As we have been misleaded by the information on your website and in the confirmation we would like to be compensated. We would like to get a compensation for US$ ** a day. Or that you contact the hotel and pay for our meals there. **We like to hear from you as soon as possible. **Best regards, **Cordyline Maccow
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Agoda

Customer service issue
Reported by GetHuman-cmaccow
May 22nd, 2018 - 6 mons ago
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