Ref. Booking : **********It was advertised as an ** % off a room $***** down to $*** at...
GetHuman-fleurofm's customer service issue with Agoda from May 2018
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The issue in GetHuman-fleurofm's own words
Ref. Booking : **********It was advertised as an ** % off a room $***** down to $*** at the *.**Rendezvous hotel, Melbourne CBD.*I was VERY disappointed to say the least with the room...i even discussed this with reception. They said it was a basic room and was in no way ever a room priced at over $****. She saw your Agoda advert and was amazed how you were advertising it. This is false advertising. As this was a special anniversary for my partner and I, they gave us a free bottle of wine and an upgrade! Whilst this was a lovely gesture, it took an embarassing conversation by myself and an hour of sorting out which impacted on our evening plans (this was a special surprise for my partner). It also advertised a spa at the hotel so we brought our swimmers ....only to be told there was no spa! *SO DISAPPOINTED...**
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