Ref. Booking : **********It was advertised as an ** % off a room $***** down to $*** at...

GetHuman-fleurofm's customer service issue with Agoda from May 2018

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The issue in GetHuman-fleurofm's own words
Ref. Booking : **********It was advertised as an ** % off a room $***** down to $*** at the *.**Rendezvous hotel, Melbourne CBD.*I was VERY disappointed to say the least with the room...i even discussed this with reception. They said it was a basic room and was in no way ever a room priced at over $****. She saw your Agoda advert and was amazed how you were advertising it. This is false advertising. As this was a special anniversary for my partner and I, they gave us a free bottle of wine and an upgrade! Whilst this was a lovely gesture, it took an embarassing conversation by myself and an hour of sorting out which impacted on our evening plans (this was a special surprise for my partner). It also advertised a spa at the hotel so we brought our swimmers ....only to be told there was no spa! *SO DISAPPOINTED...**
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Agoda

Customer service issue
Reported by GetHuman-fleurofm
May 21st, 2018 - 6 mons ago
I have an issue with Agoda too
Fixed
Seen by 7 customers so far
Similar issue to 34 others
0 customers following this
Items needed
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Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-fleurofm started working on this issue
May 21st 9:20am
GetHuman-fleurofm indicated the issue is not fixed yet.
May 22nd 11:17am
GetHuman-fleurofm indicated the issue is not fixed yet.
May 24th 10:53am
GetHuman-fleurofm indicated the issue is not fixed yet.
May 24th 10:55am
GetHuman-fleurofm indicated the issue is not fixed yet.
Jun 27th 6:19am