I did not receive no issue for my booking cancellation

GetHuman-eainesu's customer service issue with Agoda from May 2018

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The issue in GetHuman-eainesu's own words
I always buy flight & hotel using agoda. Agoda let Cancel with a full refund making Within **hrs. So,on that day,within ** hrs, I cancelled my booking Bcoz of urgent matters.*But on that day and after the day, I did not receive any issue (booking Cancellation email) from Agoda.**So,Please issue straight away confirmatory email.Thanks.**I trust that Agoda will make this right and come up with a resolution that is fair.
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Agoda

Customer service issue
Reported by GetHuman-eainesu
May 21st, 2018 - 6 mons ago
I have an issue with Agoda too
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Seen by 23 customers so far
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GetHuman-eainesu started working on this issue
May 21st 6:03am