To Agoda hotels assistance team for Israel Hotels...*We are Palacio Domain Boutique Hot...

GetHuman681613's customer service issue with Agoda from May 2018

Help with my Agoda issue
The issue in GetHuman681613's own words
To Agoda hotels assistance team for Israel Hotels...*We are Palacio Domain Boutique Hotel.*Our Hotel ID* *******I'm having difficulties collecting a prepaid payment from the Booking ID* *********. I tried many times to access the Agoda YCS credit card to retrieve our payment but to no avail. It looks like your payment program is stock? I Also tried calling your office in Israel numerous times but no one is answering the phone?.*Will you be kind to get back to me by assisting us how to retrieve our payment..*Our Phone* in Israel - **-********From oversea dial * ***-*-********Looking forward to hearing back from you at your soonest..**Jean Yves**Hotel Palacio Domain in Safed,
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Agoda

Customer service issue
Reported by GetHuman681613
May 14th, 2018 - 10 mons ago
I have an issue with Agoda too
Not resolved
Seen by 3 customers so far
Similar issue to 168 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman681613 started working on this issue
May 14th, 2018 5:50am
GetHuman681613 indicated the issue is not fixed yet.
May 14th, 2018 7:20am