I used agora to book my room. I booked a room at the Best Weaten Plus in Twin Falls Ida...

GetHuman678082's customer service issue with Agoda from May 2018

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The issue in GetHuman678082's own words
I used agora to book my room. I booked a room at the Best Weaten Plus in Twin Falls Idaho for *******-*******. It was a Standard Room with King Bed, on the site it showed not only pictures of a whirlpool jacuzzi tub in the room but also listed it in the details for the room. When I get there and go into my room it had a king bed, couch and tables l, no jacuzzi tub. I asked the lady at the front desk and she Tom end that a standard room with king size bed had no jacuzzi tub. They falsely advertised it on that particular room which is the only reason why I booked that particular room and I want a refund because there info was not correct whatsoever and I was not able to switch rooms or get a refund from the hotel because I booked with them. *My Booking ID was **********The last four of my credit card is ****.*I was charged $***.** for this room that I was lied to about what was in it and I would like a refund for falsifying information on there website.
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Agoda

Customer service issue
Reported by GetHuman678082
May 12th, 2018 - 10 mons ago
I have an issue with Agoda too
Not resolved
Seen by 7 customers so far
Similar issue to 121 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman678082 started working on this issue
May 12th, 2018 2:11pm
GetHuman678082 indicated the issue is not fixed yet.
May 12th, 2018 3:28pm