I BOOKED THROUGH agoda.com in book now pay later free cancellation option. booking id...

GetHuman-tahas's customer service issue with Agoda from May 2018

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The issue in GetHuman-tahas's own words
I BOOKED THROUGH agoda.com in book now pay later free cancellation option. booking id********** ..it was pay on ******* free cancellation until ******* . i was charged on ******* and i cancelled the booking on ******* within free cancellation period but its been ** days i have still not been refunded the amount and when i contact them through phone nobody picks up,email no response and finally when i tried through chatting i was told the amount was just authorised from the bank and not charged hence contact the bank and when i did contact the bank they say the amount was deducted from the bank and they need a reference number of the refund provided by the vendor to trace the amount which agoda is not providing me with.. pls help me in resolving the issue as soon as possible.

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Agoda

Customer service issue
Reported by GetHuman-tahas
May 11th, 2018 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 123 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-tahas started working on this issue
May 11th, 2018 12:07pm
GetHuman-tahas shared this issue with others over email
May 11th, 2018 12:35pm